for public transport companies
Sometimes passengers lose items.
Lost & Found handling takes a lot of time from you and your passengers. Are you looking for a more efficient Lost & Found process, less inbound calls and emails about lost property and an increase in customer satisfaction? Then we have the right solution for you.
A Few of the public transport companies that are using iLost
…are telling the following about us:
“With the introduction of iLost at Connexxion / Transdev, we have not only been able to significantly increase the matching percentage, but also achieved greater user experience and customer satisfaction for our passenger within the process of Lost & Found”
“As GVB, we have found in iLost a professional partner for the handling of Lost & Found. We are very satisfied with the service and iLost is always open for ideas to optimize the collaboration. Communication with iLost is fast and easy.”
“We have been using iLost succesfully for six months. Result: more satisfied customers and very happy employees!
We should have started much earlier !!”
How does iLost work?
1. Found something? Register it!
Take a photo, write some details of the found item and within 30 seconds your passenger can search for their lost property on iLost.
Do the characteristics match with the description given by the passenger in the claim? Then you can match the passenger as the owner of the lost property.
3. Pick up or delivery?
After the found property has been matched, the passenger can choose to come and collect it or have it sent. iLost facilitates this with digital appointment module and worldwide shipping.
We take care of the entire process so you can focus on getting your passengers from A to B.
4. Satisfied passengers
Public transport companies that use iLost notice a clear increase in customer satisfaction. A frustrating situation for the passenger can be turned into a positive experience.
The handling of lost and found can be frustrating and time-consuming for your company. Our software simplifies the process and considerably reduces the number of inbound calls.
ISO 27001 certified
With an ISO 27001 certificate, iLost wants to reassure you that the information from you and your passengers are safe with us.
Integrated shipping service
iLost facilitates the complete shipping process. The passenger books and pays for a shipment, after which a courier picks up the package at your business location.
Implementation is fast and easy. The system is completely web-based and no installation is required.
With our multilangual and door-to-door service and worldwide delivery you can easily surprise your passengers where they would expect hassle. This gives your passenger a positive experience.
Easy to use
The iLost application is easy to understand and use for employees.