Every hotel guest sometimes loses a property.
Lost & found handling takes a lot of time from you and your guests. Are you looking for a more efficient lost & found process, no more visits to the post office and no more emails about lost property? Then we have the right solution for you.
Some hotels using the Lost & Found software of iLost, among others…
…are telling the following about us:
“Quick reporting of found property, easy and fast return process for the guest!”
“The shipping process is nice and saves us a lot of time.”
“This system is ideal for both guest and hotel.”
How does iLost work?
1. Found something? Register it!
Take a photo, write some details of the found property, and within 30 seconds your guest can search for his lost property on iLost.
Do the characteristics match with the description given by your guest in the claim? Then you can match the guest as the owner of the lost property.
3. Pick up or delivery?
After the found property has been matched, your guest can choose to come and collect it or have it sent. iLost facilitates this with digital appointment module and worldwide shipping.
We take care of the entire process so you can focus on your guest.
4. Satisfied guests
Hotels that use iLost notice a clear increase in customer satisfaction and NPS score. A frustrating situation for the guest can be turned into a positive final experience. This results in more positive reviews for the hotel.
The handling of lost and found can be frustrating and time-consuming for your hotel. Our software simplifies the process and considerably reduces the workload.
ISO 27001 certified
With an ISO 27001 certificate, iLost wants to reassure you that the information from you and your guests is safe with us.
Integrated shipping service
iLost facilitates the complete shipping process. The guest books and pays for a shipment, after which a courier picks up the package at your hotel.
Don't want to publish some found property? Or maybe you have other wishes or requirements for the implementation? iLost does have a lot of custom integration settings.
With our door-to-door service and worldwide delivery you can easily surprise your hotel guests where they would expect hassle. This gives your guests a positive experience.
No installation required
The system is completely web-based, easy to understand and to implement.