Accessibility Statement
Date of issue: June 15, 2023 Last updated: October 23, 2026
iLost is an online platform used by organizations to return lost and found objects to their owners. We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We actively work to increase the accessibility and usability of our website and, in doing so, adhere to recognized standards and guidelines.
As a platform which should be accessible to everyone, iLost strives to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.2. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for all.
The website has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers, and using standards-compliant code helps ensure future browsers will also display it correctly.
Scope
This accessibility statement applies to the content of https://ilost.co with emphasis on the primary processes for individuals: searching, claiming, and returning found items.
Business pages aimed at organizations are secondary parts of the website and are excluded from this statement. This includes, for example, commercial pages intended for acquisition of organizations.
Compliance status
iLost partially conforms to WCAG 2.2 Level AA for the scope described above. The website does not yet fully meet the requirements because of the issues listed under "Non-accessible content" below.
- Latest external assessment: An independent WCAG 2.2 Level A and AA audit (WCAG-EM 1.0 method) was performed by Audit House, with the original audit on September 21, 2026 and a retest report dated October 20, 2026. The assessment covered a sample of 30 pages, including the home page, search, report found item, insurance claim, account, returns, support and policy pages.
- Published report: The assessment report is publicly available at digitoegankelijk.nl and wcagregister.nl.
- Result of the retest: Of the 55 success criteria tested, 37 passed, 5 did not pass and 13 were not applicable. 64 of the 70 issues found in the original audit have been resolved.
- Ongoing assurance: We continuously monitor new features against WCAG 2.2 AA and re-test key user journeys with automated checks and manual reviews.
Drafting of this statement
This statement is based on the external assessment described above. It is reviewed at least annually and updated when significant changes are made to the website or when new assessments are completed.
Explanation of compliance status
- The retest found that most issues from the original audit have been resolved. Five success criteria still have findings, which are described below.
- The audit was performed on a demo environment that is identical to the live environment, and on the support site at support.ilost.co.
- The following were not assessed: the match app (match.ilost.co), and the payment step of the returns flow, which was not active during testing.
- Content or components outside the scope (e.g., third-party embedded content we do not control) may not fully meet the same level at all times.
Additional information from iLost
Everyone should be able to use and view the iLost website with ease. An accessible website benefits visitors who are visually impaired, blind, deaf or hard of hearing, color-blind, dyslexic, not skilled on the internet, or less proficient in a site’s language.
Because accessibility is important to us, we pay close attention to the usability, accessibility, build quality, and findability of online information.
Complying with WCAG guidelines
To guarantee accessibility, iLost continuously strives to comply with WCAG 2.2 Level AA for the in-scope pages and processes.
Assumptions
To maintain compliance, we ensure that:
- Working procedures: WCAG 2.2 requirements are embedded in our development and review processes.
- Supplier agreements: Vendors working on in-scope parts of the website are required to follow WCAG 2.2 AA.
- Knowledge and skills: iLost employees are responsible for applying WCAG 2.2 guidelines.
Measures
- We use automated tools to detect potential issues early.
- Accessibility checks are part of our definition of done for new features and improvements.
- After significant changes, we may commission an external audit to verify conformance.
Non-accessible content
The following issues were found in the retest and have not yet been resolved. We are working on fixing them and will update this statement when they are resolved.
- 1.1.1 Non-text content (Level A): Logos in the slider on the home page have no alternative text. Decorative images should have an empty alt attribute.
- 1.4.3 Contrast (minimum) (Level AA): On the My claims page, the text contrast in dark mode is insufficient.
- 1.4.11 Non-text contrast (Level AA): The search field on the support page and the menu (hamburger) icon on the home page have insufficient contrast (1.3:1).
- 2.1.1 Keyboard (Level A): On the Report found item page, keyboard users cannot select suggestions from the dropdown list.
- 4.1.2 Name, role, value (Level A): On the support page, an element with the role "list" contains two links instead of list items.
Out of scope
Certain pages intended for organizations (e.g., commercial acquisition pages) are currently out of scope for this statement and may not fully meet WCAG 2.2 Level AA.
Problems, questions, comments
If you experience any accessibility barriers, or have suggestions to improve accessibility, please contact us at help@ilost.co. We aim to respond within a reasonable timeframe and will work with you to provide an accessible alternative if needed.
If you are an organization using iLost and have questions or want more information about the accessibility of the platform, please contact your account manager.