Accessibility Statement

Date of issue: June 15, 2023
Last updated: October 22, 2025

iLost is an online platform used by organizations to return lost and found objects to their owners. We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We actively work to increase the accessibility and usability of our website and, in doing so, adhere to recognized standards and guidelines.

As a platform which should be accessible to everyone, iLost strives to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for all.

The website has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers, and using standards-compliant code helps ensure future browsers will also display it correctly.

Scope

This accessibility statement applies to the content of https://ilost.co with emphasis on the primary processes for individuals: searching, claiming, and returning found items.

Business pages aimed at organizations are secondary parts of the website and are excluded from this statement. This includes, for example, commercial pages intended for acquisition of organizations.

Compliance status

iLost declares that the website conforms to WCAG 2.1 Level AA for the scope described above.

  • Latest external assessment: An independent WCAG 2.1 AA audit was performed on October 27, 2023 (WCAG-EM method). All identified issues relevant to the scope of this statement have since been resolved on production.
  • Ongoing assurance: We continuously monitor new features against WCAG 2.1 AA and re-test key user journeys with automated checks and manual reviews.

Drafting of this statement

This statement is reviewed at least annually and updated when significant changes are made to the website or when new assessments are completed.

Explanation of compliance status

  • The most recent comprehensive audit (October 27, 2023) identified issues across several WCAG success criteria. These have now been fully remediated within the scope of this statement.
  • Pages and flows in scope now pass our combined automated and manual checks.
  • Content or components outside the scope (e.g., third-party embedded content we do not control) may not fully meet the same level at all times.

Additional information from iLost

Everyone should be able to use and view the iLost website with ease. An accessible website benefits visitors who are visually impaired, blind, deaf or hard of hearing, color-blind, dyslexic, not skilled on the internet, or less proficient in a site’s language.

Because accessibility is important to us, we pay close attention to the usability, accessibility, build quality, and findability of online information.

Complying with WCAG guidelines

To guarantee accessibility, iLost continuously strives to comply with WCAG 2.1 Level AA for the in-scope pages and processes.

Assumptions

To maintain compliance, we ensure that:
- Working procedures: WCAG 2.1 requirements are embedded in our development and review processes.
- Supplier agreements: Vendors working on in-scope parts of the website are required to follow WCAG 2.1 AA.
- Knowledge and skills: iLost employees are responsible for applying WCAG 2.1 guidelines.

Measures

  • We use automated tools to detect potential issues early.
  • Accessibility checks are part of our definition of done for new features and improvements.
  • After significant changes, we may commission an external audit to verify conformance.

Non-accessible content (out of scope)

Certain pages intended for organizations (e.g., commercial acquisition pages) are currently out of scope for this statement and may not fully meet WCAG 2.1 Level AA.

Problems, questions, comments

If you experience any accessibility barriers, or have suggestions to improve accessibility, please contact us at help@ilost.co. We aim to respond within a reasonable timeframe and will work with you to provide an accessible alternative if needed.